Customer Testimonials

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DealerRater Oct 10, 2021

Mark is a fantastic salesmen. He is very knowledgeable about the vehicle. This was the easiest and smooths car purchase I have made. Mark even took time after they were closed to show all the features on our new car.

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DealerRater Sep 22, 2020

Fabulous experience working with Mike Hale Acura. They have serviced my previous vehicle for years and due to their honesty and fantastic service I knew I wanted to buy my next car from them. They did not disappoint. I’m sure they gave me the greatest value for the best price available and I’m thrilled to have an Acura certified vehicle that I’ll continue to service at Mike Hale!

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DealerRater Sep 16, 2020

We purchased a 2007 Acura MDX and liked the service and customer service. We decided to purchase a 2020 Acura MDX again from Mike Hale Acura. They take good care of us, I recommend them.

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DealerRater May 7, 2020

This was our first new car purchase. Awesome experience. Outstanding customer service from sales department and the service department is exceptional to work with as well. We will purchase our next vehicle at Mike Hale as well.

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DealerRater Mar 23, 2020

Listened carefully and responded accordingly. I have purchased many vehicles from Mike Hale Acura and will also consider them in the future. Keep up the good work.

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DealerRater Mar 20, 2020

We had a great experience! They were very professional. We didn’t feel pressured at all. Very informative. They also gave us a great deal.

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DealerRater Mar 12, 2020

Our experience so far has been very positive, from the sales team to the finance team. Everything was smooth and easy. The salesman took the time to teach us how to use all the car functions before we left the dealership, and there was sufficient follow up in the days after purchase to ensure we were doing well with the car.

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DealerRater Feb 21, 2020

I have been a customer for many years and have always been treated professionally and courteously. The service staff is very polite, quick to respond and very good at what they do. The same goes for the sales staff.

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DealerRater Feb 14, 2020

Amazing staff members & excellent customer service! My consultant was very nice and helped me out with the best that he can offer. I was sad I couldn’t get the A-spec package but the Tech is still awesome! I fall in love with it more everyday!

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DealerRater Jan 28, 2020

Sales manager and sales associate were very helpful and went out of there way to exceed my expectations. They explained things well and helped expedite the whole process.

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DealerRater Jan 19, 2020

Excellent service and great people to work with. It makes a significant difference and I appreciated their professionalism and friendly interaction. Buying our MDX from them was a great experience.

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DealerRater Dec 14, 2019

I found exactly what I was looking for in a luxury SUV. Super helpful staff and management, courteous, efficient, no pressure. Pleasant experience from start to finish.

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DealerRater May 22, 2019

I didn't purchase my Acura from Mike Hale, but brought my MDX in for service. Based on the careful, kind and thorough service I received, I will definitely be back for future service and purchases. I have also referred friends and family, as it was such an outstanding experience. Special thanks to Nick and Chris in the service department - can't thank you enough guys!

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DealerRater Mar 31, 2018

Started off bad because I was tried using the "Have a Conversation" link and sent my message. No reply so I called, got a sales person and told him what I wanted he said someone was working on it and put me on speaker phone. I could hear the conversation that then took place. The sales person that was working on what I wanted said, "that guy is so damned impatient ..." I then said you I can hear you and all of a sudden click the phone was disconnected. I called back and got Jeff Collins ...

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DealerRater Mar 12, 2018

Mark Egginton, salesperson, was superb. He is very professional and helpful with the ins and outs of buying a new car. Naturally, I recommend him to all who are seeking excellent customer service.

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DealerRater Dec 29, 2017

Very professional, inviting atmosphere friendly saleman. The service department was Great. Received call to see if I had any other questions. washed my car when I returned for second time.

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DealerRater Nov 30, 2017

I have been dealing with this service dept for about 3 years now and the group of guys they have there now are very stand up guys and are genuinely nice and want to do their best to keep you happy and your vehicle in the best shape it can be in. I have rant and raved about these guys and refer every one of my friends and family members to them! Mike Hale Acura Service customer for life!

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DealerRater Oct 28, 2017

Everyone at Mike Hale went out of there way to help me and were upfront with pricing right from the start. Not once did they promise me what they couldn't give or try to get more money from me. I really couldn't believe how nice it was to buy from this dealer. They have called to check on me and are always very considerate of my time. So far I give them an A+. Hope they continue to impress!

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DealerRater Jun 27, 2017

who is a salesman, could have sold me a new car. He didn't. He encouraged me tomake minor repairs and keep my 2010 MDX. He gave me great advice, and spent time. When you meet someone that honest, you just want to buy something from him. Someday, I will.

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DealerRater Aug 27, 2016

Hands down - BEST used car buying experience ever. Brought our 17 year old in to test drive a Mini Cooper they had as a trade in. We were treated kindly and respectfully. The car had been reconditioned after trade and the necessary work done to fix any and all issues. We have looked for a good car for our daughter for two months and have driven nothing but JUNK in her price range until we went to Mike Hale Acura. We liked the car we drove, it was exactly as they represented, it was an excellent deal and very competitive ...

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DealerRater Aug 15, 2016

My wife and I bought two vehicles from Mike Hale Acura and given the circumstances, the sales manager John, Finance Manager Hafin, and Sales Associate lynn, all went above and beyond to help us get the cars that we wanted. If you are going to buy and have a choice of people to help you, I give my vote to these gentlemen.

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DealerRater Dec 8, 2013

My wife and I were in the market for an SUV/Crossover and decided to visit Mike Hale Acura. We had a particular set of dimensions that we needed the trunk space to match and the sales associate was incredibly patient as we opened up the back of each vehicle and measured the interior space. Throughout the process the sales associate was very attentive to our needs and answered every question we could throw at him. Unfortunately we couldn't find anything that would meet our requirements so we ended up looking elsewhere, but the sales associate really went above ...

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DealerRater Dec 7, 2013

In general, I don't enjoy visiting a car Dealership for just about anything.. However, I needed a major maintenance performed on my TL and Mike Hale Acura was the closest dealership. I pulled into the service area and was immediately impressed by how well kept the facilities were. I don't know much about cars and my service person could tell, but he took every measure to explain, in detail, what they were doing to my Acura. Not only did he spend about 30 minutes with me going over everything but he spoke with me during my wait about a ...

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DealerRater Dec 6, 2013

I took my Honda Civic into Mike Hale Acura because of the way it was driving. Turns out, I had a bad motor mount and needed my timing belt changed. Being a college student I was stressed about the cost of the services, however when I shopped around I realized they were less expensive than the nearby Honda stores. They worked closely with me and let me know what was going on with my car every step of the way. I ended up having them replace my spark plugs as well because I was so please with my experience. OH! ...

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DealerRater Aug 12, 2013

I have nothing but good things to say about Mike Hale Acura. I've purchased three different vehicles at this dealership over the last 15+ years and each time I've been treated with courtesy and respect. The sales team always seems to be attentive, but low pressure. I've been very happy with each vehicles. More recently I've discovered the SERVICE DEPARTMENT... and I couldn't be more happy with their honesty and quality of work. Andy, the service manager runs a very tight operation and these guys do a great job taking care of me. I no longer ...

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DealerRater Apr 16, 2005

I LOVE this dealership! Everytime I come in for service, they call me by name, and always seem so happy to be helping me! All of the advisors, the cashiers, and their customer service rep, Donna! Oh they are all so wonderful! I have purchased cars from "That Guy", and never was very satisfied. For the past 6 years, Mike Hale Acura has been my ONLY choice when it comes to buying a new or used car!! I highly recommend this dealership to any person looking for a fast and friendly sales or service experience!!!!!

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